FAQs
Everything you need to know about MOST, all in one place
How to access MOST
How do I access MOST?
You can login to MOST via your web browser or the MOST app which is available to download from Google Play and the Apple App store.
If you’ve been referred to MOST by a participating youth mental health service, you’ll be sent a sign up link via SMS. Follow the prompts to complete the sign up process.
How much does MOST cost to use?
MOST is 100% free.
Is there a smartphone app?
There is a free app for the 15+ platform. You can download it from the Google Play or Apple App stores.
Who can sign up for MOST?
If you’re aged 15-25, you can sign yourself up to MOST.
If you’re aged 12-14, you’ll need a referral from a participating youth mental health service to sign up to MOST, learn more on the How to access page.
Those aged 12-14 will need parental consent before signing up.
Why do I need to provide an emergency contact?
We need to know who to contact if we’re ever concerned about your safety.
If you’ve been referred to MOST by a participating youth mental health service, we share your emergency contact information with your face-to-face clinician and the service they work in, so that we can all support you in the best way possible.
In rare cases, if we think you or someone else are at risk of being seriously hurt, we may need to pass on these details to external services who can help.
Where possible we will let you know if our concerns reach the point where we need to involve other services.
How MOST works
Can I direct message other young people on MOST?
No, you cannot directly message other young people on MOST.
You can communicate with other young people on the platform through the community feature, by commenting, or by posting something directly on the person’s wall.
This is so we can monitor conversations to ensure you and the people you’re talking to are safe.
Can my parents view what I share on MOST?
No, your parents cannot see what you share on MOST.
Do I have to speak to a MOST clinician?
Every young person who joins MOST will have the opportunity to speak to a MOST clinician.
We’ll use your answers from the sign-up questionnaire to understand what support you need and how urgently you may need to speak to a MOST clinician.
If your answers tell us you need extra support, a MOST clinician may call you on the number you’ve used to sign-up. We do this to ensure you’re safe and that MOST is working for you.
If your answers tell us you may not need as extra support as urgently, you will be given the option to opt out of the call with a MOST clinician.
If you opt out of the call, you can always connect with a MOST clinician down the track via the messages tab.
If you’re aged 12-14, we’ll also connect with your parent or carer as part of this process.
Do I have to use the community?
There’s no obligation to use the community.
It’s there if you feel like venting, sharing, or getting some social interaction, but we know it’s not for everyone.
There are also trigger warnings on community posts that may have some sensitive information, so you can choose what you see if you decide to explore the community page.
Do you sell data to any other parties?
No, we will never sell a young person’s data to other parties. All information is stored according to privacy and confidentiality agreements.
How can I connect with a MOST clinician?
You can request support from a MOST clinician via the messages tab.
MOST clinicians can help you navigate the platform and connect you with the tools and supports that will best suit your needs.
How do I access a career consultant?
You can access the career consultants via a referral from a MOST clinician or peer worker.
You’ll also see them posting content in the Community.
How do I contact MOST?
If you have a question, issues with your account or would like to make a complaint, you can give us a call on 1800 006 678 9am-7pm AEST, Monday-Friday or fill out our contact form.
How is the MOST Community moderated?
The community is moderated in two ways:
- MOST clinicians and peer workers moderate the community 9am – 8pm Monday to Friday with additional checks on the weekend.
- an automated algorithm identifies and blocks potentially risky and/or offensive content until it can be reviewed by a peer worker or MOST clinician.
For parents and carers
Can young people direct message each other on MOST?
No, young people can’t direct message other young people on MOST so we can ensure they’re being safe.
They can only engage with other young people as part of the MOST Community which is moderated by peer workers and supervised by MOST clinicians.
Who can I contact if I have any questions or concerns?
In the first instance, please speak to your young person’s mental health clinician. For general enquiries or technical support, please contact us.
Will parents or carers get updates on their young person’s progress?
MOST clinicians don’t provide updates to parents or carers. However, they may send updates to the service that referred your child to MOST.
If you wish to learn more about your young person’s involvement on MOST, please reach out to the mental health clinician that referred them to MOST.